Requesting a refund

If you purchased an item by mistake, you can request a refund, as long as it remains exceptional.

Please note however that Black Cards cannot be refunded.

If you want a refund for an item you bought with discount money, disregard the rest of this article and ask a Tilia moderator.

Refunds by a Tilia Moderator

If you want a refund for the following items, please ask a Tilia moderator:

If you want a refund for another item, please submit a ticket: click here to create a Refund Request ticket.

Please use the following template in the message of your ticket:

Full Discord username (e.g. Saphir#0001):

Date and time of purchase (with timezone):

Item purchased:

Quantity purchased:

Total amount to be refunded:

Please keep in mind that refunds are exceptional, and may be denied, or the amount refunded reduced, if requested too frequently.